Navify Customer eServices Portal

Navify Portal: One-stop shopping for a world of eServices and more.

The Roche navify customer portal hosts many different eServices, such as

Roche Diagnostics Academy

eService provides direct access to a central, state-of-the-art learning platform that can be tailored to meet the needs of individual team members to achieve operational safety for laboratories, operators and patients.

• Help to manage training quality and accreditation requirements 

• Useful to maintain competency and avoid loss of knowledge due to staff turnover and help on-boarding new staff members 

eLabDoc

Instant access to relevant reagent and instrument-related information. Includes all Roche Diagnostics products and all customer-facing information.

• Paperless and always up-to-date 

• Powerful search engine features (search by keyword, by-product catalog, by full text) 

• Additional documents (methodology inserts,  data sheets, operator manual, troubleshooting, value sheets, etc., email alerts for updates

User Assistance

Roche user assistance provides interactive documentation and guidance to assist the user in operating Roche instruments and middleware.  It includes the complete content of the user guide and safety guide, plus quick reference topics,  troubleshooting, and multi-media content.  

• Accessible from any device, this self-service tool gives operators fast and flexible access to a wide range of user documentation. 

• Easy access. Every navify user has access to user assistance (no assignment is required).

Online Support

eService offers end-to-end issue management in a digital logbook, faster support request handling with Roche and troubleshooting guides for self-fixing, all seamlessly integrated in one place. This web-based eService lets users submit and monitor service requests, without picking up the phone or sending an email.  

• Request support anytime, on any device to leverage flexible access to the Roche Care Center. No phone or email is needed! 

Track and Trace

Online access for customers who want to track the status of their orders through the Roche order and supply chain processes.  

• Visibility on the estimated time of arrival on open orders

 • Visibility of status on order from processed to delivered 

• Direct link to the carrier’s site for proof of delivery 

• Download packing slips and invoices 

• Flexibility of searching by material, purchase order,  Roche reference, packing slip, or invoice number. 

• The tool can be accessed 24/7 reducing emails and calls. 

Go to navifyportal.roche.com

Other Documentation

Discover more

Roche e-LabDocNavify Portal

This website contains information on products which is targeted to a wide range of audiences and could contain product details or information otherwise not accessible or valid in your country. Please be aware that we do not take any responsibility for accessing such information which may not comply with any legal process, regulation, registration or usage in the country of your origin.

ContactWorldwidelinkedinfacebooktwitterinstagramyoutubeAbout RochePharma solutionsDiagnostics solutionCareersMediaPrivacy policyLegal statementSocial Media PolicyAccessibility

You are now leaving the website of Hoffmann-La Roche Ltd. ("Roche Canada"). Links to all external sites are provided as a resource to our visitors. Roche Canada assumes no responsibility for the content of these sites. Roche Canada has no control over these sites and the opinions, claims or comments contained in these sites should not be attributed to Roche Canada, unless otherwise specified.