Contact Us
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Product Safety and Adverse Events
Pharmaceuticals Division
If you have a suspected side effect or problem to report regarding one of our pharmaceutical products, please contact [email protected].
Tel.: 1-888-762-4388
Fax: 1-905-542-5610
Diagnostics Division
To report an incident causing a potential health problem with one of our medical devices or diagnostic products, please contact:
Roche Care Center
Tel.: 1-877-273-3433
Email: [email protected]
Diabetes Division
To report an incident causing a potential health problem with one of our medical devices or diabetes products, please contact:
Tel.: 1-800-363-7949
Email: [email protected]
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Product-Related Questions
Pharmaceuticals Division
If you have an inquiry about one of our pharmaceutical products, please complete this web form or call 1-888-762-4388.
Diagnostics Division
For technical inquiries or information about our products, please contact:
Roche Care Center - Diagnostics Solutions
Tel.: 1-877-273-3433
Email: [email protected]
Coaguchek XS - Patient
Tel.: 1-877-426-2482
Web site: http://www.coaguchek.ca
Diabetes Division
Tel.: 1-800-363-7949
Email: [email protected]
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Grants and Donations
Pharmaceuticals Division
All grant and donation requests must be submitted through our Roche Canada Funding Request Tool. For more information please visit our funding opportunities page.
Diagnostics Division
All grant, sponsorship and donation requests must be submitted through our Roche Canada Funding Request Tool. For more information please visit our funding opportunities page.
For more information please visit our funding opportunities page or access the online funding request tool for Roche Diagnostics HERE.
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Roche SARS-CoV-2 Rapid Antigen Test
We have different COVID-19 rapid testing solutions available in Canada including the Roche SARS-CoV-2 Rapid Antigen Test Nasal (PROFESSIONAL USE) and the Roche SARS-CoV-2 Antigen Self-Test Nasal (SELF-TEST NASAL).
Please complete this online survey to facilitate the COVID-19 rapid test solutions team in evaluating your needs, availability for your request and share the appropriate information with you.
Note that we are receiving a very high level of demand for the SARS-CoV-2 rapid test solutions. We will process your request as quickly as possible.
Roche Canada cannot guarantee the confidentiality of information sent over the internet. If you prefer, please contact us directly at the information provided below. The information you provide will be treated in accordance with Roche's Privacy Policy.
Pharmaceuticals Division
Hoffmann-La Roche Limited
7070 Mississauga Road
Mississauga, ON L5N 5M8
Tel.: 1-800-561-1759
Diagnostics Division
Roche Diagnostics
201, Armand-Frappier Boulevard
Laval, QC H7V 4A2
Tel.: 1-800-361-2070