The Roche Care Center is the first after-sales point of contact for our customers requiring support on instrumentation, applications, IT products, reagents and software provided by Roche Diagnostics. The service is available in both English and in French, 24/7, 365 days a year to eligible customers.
Roche Care Center: 1-877-273-3433 or [email protected].
Our Technical Support Specialists are experts for the diverse diagnostic systems and offer comprehensive phone and/or e-mail support across the full range of Roche Diagnostics products, instruments, software applications and IT solutions. Their tasks are multifaceted as they will answer inquiries, assist in troubleshooting and inform of any product, service and technical updates. The vast majority of technical issues customers experience are effectively resolved at the first point of contact with a Technical Support Specialist. In the event that an application, software or hardware issue cannot be resolved by phone, the specialist will dispatch the case for on-site resolution to a Field Application Specialist or Field Support Representative.
The Roche Care Center provides Roche Diagnostics’ instrument and software standard operator training. Working closely with your laboratory staff, our training personnel provide the information and skills you need to successfully and efficiently operate and maintain your instruments. In addition, the Roche Care Center offers more advanced and/or customized training on a fee-for-service basis.