Field Application Support
Assisting customers in setting up instruments, optimizing workflow, upgrading menu portfolio or performing on-the-job training
Every Roche Technical Service Representative (TSR) is an application systems expert who interacts with customers on the operational side of the system solution. Often involved in optimizing the Roche solution by assisting the customer in validating the performance of the system against manufacturer specifications, and also by revising workflow to optimize efficiency and system performance.
Our TSR team works seamlessly with other field support teams to deliver highly performing solutions to health professionals across Canada. This involves software programming of our instrumentation, initial set-up, and calibration and validation of the system. When an instrument is delivered by a Roche TSR, it is fully operational for the customer’s production and correlation work. As Roche continuously improves its solutions by adding new tests to their menus, new kits or new software features, TSRs are often involved in upgrading your Roche solution.
Once you have opted for a Roche system, you can count on the presence of a TSR not only during the installation phases to ensure the solution design is customized on-site to your needs, but also at Go-Live time to assist you through a smooth transition and ramp-up. This support is Roche's commitment to customers. Understanding the need for additional support and training, we also have various offerings available to provide further assistance by assigning a knowledgeable subject matter expert to your team, and maintain or upgrade your level of expertise in using the Roche platforms.