Legal Statement


EFFECTIVE AS OF July 16, 2010


This Web site was developed as a service provided by Hoffmann-La Roche Limited ("Roche"). By using this Web site, you agree to the terms of use in this Legal Statement and Privacy Statement (these “Terms of Use”) posted on this Web site. If you do not agree, please exit and disregard the information contained herein.

This Web site is intended for Canadian audiences only. 

 Modification of Terms

Roche reserves the right to change these Terms of Use from time to time, as it deems to be necessary. You may view the current applicable version of this Legal Statement and Privacy Statement at any time through a link at the bottom of each page within this Web site.

 No warranty and no liability

While Roche is making great efforts to include accurate and up-to-date information, Roche makes no representations or warranties, express or implied, including, but not limited to, the following: any implied warranties of merchantability, fitness for a particular purpose, any warranties as to the accuracy or completeness of the information provided on this Web site or any warranties that the functions contained on this Web site will be uninterrupted or error free or that this Web site or the server that makes it available are free of viruses or other harmful components. Roche disclaims any liability for the use of this site or any site linked to it. Roche may change this site at any time without notice but does not assume any responsibility to update it. All users agree that all access and use of this Web site and on any Web site linked to from this site and the content thereof is at their own risk. Neither Roche nor any other party involved in creating, producing or delivering this Web site or on any Web site linked to from this site shall be liable in any manner whatsoever for any direct, incidental, consequential, indirect or punitive damages arising out of your access, use or inability to use this Web site or any Web site linked to from this site, or any errors or omissions in the content thereof.

 Medical Information

Any information for consumers on this Web site is intended only for the purpose of helping consumers better understand certain health conditions and treatment options. The information is not intended to be a substitute for the advice of a healthcare professional, or a recommendation for any particular treatment plan. It is important that consumers consult with a healthcare professional for detailed information about medical conditions and treatment.

 No offer and no solicitation

The information provided on this Website does not constitute an offer of or solicitation for the purchase or disposal of, trading or any transaction in any Roche securities. Investors must not rely on this information for investment decisions.

 Forward-looking information

This page may contain forward-looking information. Such information is subject to a variety of significant uncertainties, including scientific, business, economic and financial factors, and therefore actual results may differ significantly from those presented.


This Web site contains links to other Web sites maintained by third parties over whom Roche has no control. Links to third party pages are provided for convenience only. Roche assumes no responsibility for the content of such Web sites and makes no representations as to the accuracy or completeness of any information contained on such sites. Roche expressly disclaim any liability for all third party information and the use of it.

 Intellectual Property

All images and information contained on this Web site are copyrighted and otherwise proprietary. Unless otherwise expressly noted, nothing on this Web site may be copied or used except as provided in these terms of use or with the prior written consent of Roche.

Roche grants you permission to print individual pages from this Web site, unless otherwise expressly noted, for your own personal, non-commercial use in learning about services or products offered by Roche or for your non-commercial use in connection with healthcare or education. No other permission is granted to you to print, copy, reproduce, distribute, license, transfer, sell, transmit, upload, download, store, display in public, alter, modify or create derivative works of these materials. This grant of permission is not a transfer of title. Unless otherwise indicated, all logos, designs, and trade-marks on this Web site are trade-marks owned or used under license by Roche. All product names printed in capitals or otherwise appropriately marked on this Web site are trade-marks of Roche or companies within the Roche Group.

 Representations by You

You are solely responsible for any material you submit to this Web site. You agree not to submit or transmit any material that is unlawful, threatening, libelous, defamatory, obscene, profane, or might in any other way violate any law, regulation, or rule. You further agree not to upload, email, post or transmit to, or distribute or otherwise publish through this Web site any material which disrupts the normal operation of the site, including posting or otherwise transmitting material that is not related to the subject at issue or otherwise restricts or inhibits any other user from using the site.

Should you submit any information to us, including feedback, questions, comments, suggestions, or the like regarding the content of this Web site, such information shall be deemed to be non-confidential, and Roche shall have no obligation of any kind with respect to such information. Roche shall be free to reproduce, use, disclose, and distribute such information to others without limitation. Roche shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but no limited to developing, manufacturing, and marketing products incorporating such information.


Please refer to Privacy Statement on this Web site for information on how Roche protects personal information about you.

 Termination of Access

Roche reserves the right to suspend or terminate your access to all or part of this Web site, at any time, without notice to you, if it believes, in its sole judgment, that you have breached or may breach any term or condition of these Terms of Use, or for its convenience.

 Choice of Law and Jurisdiction

These Terms of Use are governed by the internal substantive laws of the Province of Ontario and the laws of Canada applicable therein. If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms of use.

Roche Canada Social Media Guidelines

Roche Canada’s social media pages are a great way to foster engagement between Roche Canada and our community: patients, patient groups, employees, healthcare providers, scientists, and anyone else looking to join the conversation.  With that in mind, there are some guidelines we need to follow, and ask that you do too when interacting with our social media pages.

This isn't the best place to talk about our products, or those of others

Roche Canada must follow strict regulations that govern our industry and the way we talk about our products. What this means is that our social media channels are not the appropriate place to report side effects, to make complaints or suggestions, or to share experiences about the use of our products or patient assistance programs. This does not mean we do not want to hear about these issues, but these types of concerns are best handled by trained representatives:


- Visit the Diagnostics area of our Products section.

- If you would like basic information about our diagnostic products. For technical inquiries or information about our molecular diagnostics and life sciences products contact:

- For our Centralized/Decentralized Solutions and Tissue Diagnostic instruments or reagents contact:

- For any other question or to report an incident causing a potential health problem with one of our medical devices or diagnostic products, please contact


- Visit the Pharmaceuticals area of our Products section you would like to see basic information If you have a medical inquiry please contact  

Patient Programs:

- If you have a question about our patient assistance programs, please our Patient Programs page.

Please note that on Roche Canada-controlled social media pages, we will remove product-related posts where possible, including posts about others’ products.

We want you to report adverse events, but social media is not the best place to do so

If you have a suspected side effect or problem to report regarding one of our pharmaceutical products, please contact  To report a health-related incident with a medical device or diagnostic product, please contact

You can also report side effects or problems with pharmaceutical or medical devices directly to Health Canada by going at  

If you do post an adverse event via a Roche Canada social media channel, will report the event and may follow up with you directly.

Keep it on the up and up

This community is meant to provide a platform to engage the community in a thoughtful and respectful manner. To keep it going, we ask that you refrain from any use of profanity as well as offensive or discriminatory language. We understand passion - express yourself by all means, but do so with respect for everyone involved in the conversation. Otherwise we’re going to remove the post and/or block the poster.

Keep it on topic

We're not looking to censor you, but please note that postings that are clearly off-topic, contain unsupported accusations, or discuss competitors, financial matters, ongoing legal matters, regulatory issues, or other elements of our business are not appropriate and will be removed where possible.  Also, ‘spammers’ who attempt to target our followers to offer goods or services will find their posts removed and/or their accounts blocked or reported.

Social media is not a forum for giving medical advice

Though many who follow and interact on our social media channels are involved in the larger healthcare community (doctors, patients, scientists, etc.) this is not a forum for giving or receiving medical advice. Even though the intent is good, unsolicited, unverified medical advice can be dangerous.

For Canadians only

Our social media postings are developed to comply with Canadian law and are targeted to Canadians only.  Those accessing these postings from outside of Canada do so at their own risk.

Your views are your own

Roche Canada’s social media channels are open to commentary by members of the public.  These public comments are not made by Roche Canada and do not necessarily reflect our views.  We do not endorse or approve of any of these public comments, and are not responsible for the information, references and opinions they contain.


We do not aim to store or use your social media username or other personal details, unless a side effect or product issue has been reported by you, in which case we would need to reach out to you for more information, and would store and use identifying information such as your name, location, and health related information in order to comply with our obligations to Health Canada. Kindly note that we are using third party service providers to help us manage your comments and messages, which means that they too would have access to any personal information you share with us. Such third party service providers are contractually bound to ensure adequate protection and security of your personal information.

Visit our Privacy Policy for more information on Roche Canada’s commitment to privacy.

Fine Print

Lastly, from our Legal Department, please be aware that Roche reserves the right to delete any posting or block a poster at its sole discretion.  Also, by posting content on a Roche Canada social media channel, you agree that we may copy, modify, edit, crop, highlight, and/or republish your content for any purpose.  

Contact Us

If you’re interested in sharing comments or feedback outside the scope of these channels, or the drug information resources outlined above, you can send a message through the form available in the “Contact” tab on